Frequently Asked Questions For Our Brand

Shipping

Shipping Policy


We strive to process your order in a timely and expedient manner. Orders placed before 1pm will generally ship the same day. In the event of high order volume, the order will be shipped the following business day. Orders shipped with standard shipping are processed and shipped within 1 to 3 business days. Orders are delivered by the postal carrier within 3 to 5 business days. Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.




Our Mailing Address


Iconic Hair 10945 Statebridge Rd. Ste. 401-193 Alpharetta, GA 30022





Refunds

Refund Policy: Do We Give Refunds?


At Iconic Hair, we provide 100% satisfaction guarantee on our products. If, for any reason, you are not completely satisfied with our products you may return them to us for your money back minus shipping if applicable.




Return and Refund Policy: Conditions


  • In order for hair extensions and/or hair products to be eligible for a return, all returns must be postmarked within the 7 days of the order delivery date.
  • Hair extensions and/ or hair products must be in the original packaging and new and unused conditioned.
  • Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.
  • All sales are final once items have been installed, colored, etc.
  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion
  • If you are not satisfied with the hair style of your purchased item
  • All clearance products are Final Sale and cannot be returned or exchanged.




Refund: Billing & Repayment


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.




Cancellation Rights


Due to our expedient shipment process, once an order is placed it cannot be canceled. Once receiving the product you may return the product for a refund within 7 days of the order delivery date. If you have any further questions please email: info@iconichair.net





Returns

Returning Process: Our Mailing Address


Returning Process To return an item, please email customer service at info@iconichair.net After receiving a confirmation, place an item securely in its original packaging and include your order #, name on order and mail your order to the following address: You can ship returns and exchanges: Iconic Hair 10945 Statebridge Rd. Ste. 401-193 Alpharetta, GA 30022 Office Hours : Monday-Friday 11am-7pm Saturday 12pm-6pm




Returning Process: Conditions


Please note, customers will be responsible all shipping charges. We cannot be held responsible for products damaged or lost in return shipment. Therefore, we strongly recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.




Clearance Policy


All clearance products are Final Sale and cannot be returned or exchanged. If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.




Refund: Billing & Repayment


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.





Our Hair

What types of hair patterns does Iconic provide?


Straight, Body wave: Our 100% Premium Virgin Human Hair is soft and silky with fine hair strands that blend amazingly with natural and relaxed hair. It can be colored, straightened, or curled to achieve your most Iconic look. Deep Wave: Our 100% Premium Virgin Human Hair is soft and voluminous with a 3a-3b curl pattern. Our Deep Wave is the perfect choice to seamlessly blend natural curly and kinky textured hair Pineapple Wave: Our 100% Premium Virgin Human Hair is soft and voluminous with a 3b-3c curl pattern. Our Pineapple Wave is the perfect option to seamlessly blend natural curly and kinky textured hair. Curly: Our 100% Virgin Human Hair is soft and voluminous with a 3c-4a curl pattern. Our Curly Hair is the perfect option to seamlessly blend natural curly and kinky textured hair. Kinky Curly: Our 100% Premium Virgin Human Hair is soft and voluminous with a 4b-4c curl pattern. Our Curly Hair is the perfect option to seamlessly blend natural curly and kinky textured hair.




What Bundle & Wig lengths does Iconic have?


  • 16 Inches
  • 18 Inches
  • 20 Inches
  • 22 Inches
  • 24 Inches
  • 26 Inches
  • 28 Inches




What lace color options does Iconic provide for Frontals, Wigs, and Closures?


We offer Light brown or Transparent lace for our products!




What bundle patterns does Iconic have?


  • Straight
  • Body Wave
  • Deep Wave
  • Pineapple Wave
  • Curly
  • Kinky Curly




What Frontal & Closure lengths does Iconic offer?


  • 16 Inches
  • 18 Inches
  • 20 Inches
  • 22 Inches




Are hair clips built in your Wigs?


Yes, our Wigs have Built-in wig combs!





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