Frequently Asked Questions For Our Brand
Shipping
Shipping Policy
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Our Mailing Address
Refunds
Refund Policy: Do We Give Refunds?
At Iconic Hair, we provide 100% satisfaction guarantee on our products. If, for any reason, you are not completely satisfied with our products you may return them to us for your money back minus shipping if applicable.
Return and Refund Policy: Conditions
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In order for hair extensions and/or hair products to be eligible for a return, all returns must be postmarked within the 7 days of the order delivery date. -
Hair extensions and/ or hair products must be in the original packaging and new and unused conditioned. -
Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. -
All sales are final once items have been installed, colored, etc. -
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion -
If you are not satisfied with the hair style of your purchased item -
All clearance products are Final Sale and cannot be returned or exchanged.
Refund: Billing & Repayment
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Cancellation Rights
Due to our expedient shipment process, once an order is placed it cannot be canceled. Once receiving the product you may return the product for a refund within 7 days of the order delivery date. If you have any further questions please email: info@iconichair.net
Returns
Returning Process: Our Mailing Address
Returning Process: Conditions
Please note, customers will be responsible all shipping charges. We cannot be held responsible for products damaged or lost in return shipment. Therefore, we strongly recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
Clearance Policy
All clearance products are Final Sale and cannot be returned or exchanged. If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
Refund: Billing & Repayment
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Our Hair
What types of hair patterns does Iconic provide?
What Bundle & Wig lengths does Iconic have?
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16 Inches -
18 Inches -
20 Inches -
22 Inches -
24 Inches -
26 Inches -
28 Inches
What lace color options does Iconic provide for Frontals, Wigs, and Closures?
We offer Light brown or Transparent lace for our products!
What bundle patterns does Iconic have?
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Straight
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Body Wave
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Deep Wave
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Pineapple Wave
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Curly
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Kinky Curly
What Frontal & Closure lengths does Iconic offer?
- 16 Inches
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18 Inches -
20 Inches -
22 Inches
Are hair clips built in your Wigs?
Yes, our Wigs have Built-in wig combs!